Make the vehicle safe
If you are on the road, signal, move to a safe place if possible and switch on hazard lights. Do not keep driving if braking, steering, tyre condition, overheating or smoke makes the vehicle unsafe. Contact recovery or emergency services when the situation requires it.
Call before travelling
For urgent repair enquiries in Hayes, call The Auto Surgeon on 07767 909397 and explain the warning light, noise, impact or loss of performance. We can tell you whether an inspection is appropriate and aim to prioritise urgent cases where workshop capacity and parts allow.
Bring the useful details
Have the registration, location, vehicle make and model, warning-light colour, symptoms and any recent impact or repair ready. Clear information helps the workshop decide whether diagnostics, tyres, brakes or another first check is needed.
Do not treat online forms as recovery
Online requests are saved for the workshop but are not a live emergency dispatch service. For an unsafe or stranded vehicle, call the workshop or arrange suitable recovery first.
Further reading
When in doubt, arrange an inspection
These notes are general vehicle-care guidance. If a fault affects safe driving, a tyre is visibly damaged, braking feels abnormal or the vehicle is behaving unexpectedly, do not rely on this guide alone—contact a workshop or seek appropriate assistance.